Should you find your website to be unavailable at any point or in the event of any problems with your account's services (email, FTP, MySQL etc), the first thing you should do is to check for updates under Announcements in our Client Area.
In the event of any system-wide problems or issues specific to one or more of our servers, details will be posted under Announcements in our Client Area. If you are unsure if a given message applies to your particular server or account, feel free to submit a ticket to our Support Department.
If there are no known problems reported, send a ticket to our Support Department AFTER performing the following troubleshooting routines:
1. Run a tracert from your computer to yourdomain.com and let us know the results, where "yourdomain.com" represents your actual domain name.
To run tracert on Windows, click on "Start" and then "Run". Next, type in "tracert yourdomain.com" and click "OK".
2. Please go to whatismyip.com and let us know your IP address.
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